It took the lady at the counter 20 min to process my pickup, making shawarma at the same time having FaceTime call with random ppl speaking for prolonged period trying to explain to her what to press on the screen! The truck was missing my request dolly and blankets, the back door is impossible to open without losing your fingers and the key will stuck at the driver door and you have to yank it to get it out get some wd40!
Mahmoud H
Pitaland Orillia
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orillia, ON L3V5X8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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I found the process a little frustrating with the online picture taking portion. I have a poor quality camera in my phone and seemed it wouldn't accept any pics I took with it. So had to go to the agent and get them to do that process for me which was very inconvenient otherwise the location was good and truck did the job intended
Richard NI tried the Knights Inn location and they were not very nice and said they had nothing available, two trucks were sitting there and were still there on my way home. The lady at Pitaland was very professional and polite. I would recommend her.
Kathleen TI showed up to pick up the U-Haul, the employee had zero idea what I was talking about, took 45 minutes to get it all settled which cut into my time. After I finally got the truck it had a very flat tire and a headlight out. The tire was at 10 psi instead of the recommended 80 psi so I hooked up my personal mini compressor which is all I had at the time, that took another 45 minutes to fill up, so I was late by an hour and a half and had no choice but to extend my time. Not impressed.
Ben LCustomer service moved my reservation from location A to B. Received confirmation from location B and called customer service to confirm furniture dolly was available. Customer service moved my reservation from location B to location C as it would have a furniture dolly. It took locaion C 45 mins to find/process reservation. Booked a furniture dolly and was told they didn't have one. Received receipt and called customer service re: kilometre charge on website states .99 cents but I was charged $1.19/km. Apparently that’s the rate on weekends - would have been nice to have been informed prior to receiving receipt; furniture dolly and furniture pads are on a 1st come 1st serve basis - their website and their customer service rep doesn’t state/mention this. Very disappointed and I would not recommend this location or company.
Donna W