Customer Reviews for Pitaland Orillia
(U-Haul Neighborhood Dealer)

Rating:

1.0

They did not do any type of walk around or inspection of the truck with me when I picked up the truck or when I returned it. They didn't even confirm the mileage when it was returned. The cab of the truck smelled strongly of cigarette smoke which I mentioned when it was returned. While I was driving to my destination the check engine light came on and remained on until the truck was returned. I mentioned that to the girl when I handed in the key but she didn't seem to understand what I was telling her. I tried to clarify for her that it should be checked out or serviced but she didn't really even acknowledge what I was saying. When I checked the U-Haul app later

Rating:

4.0

Staff were extremely friendly and very helpful. Easy access and great location.

Rating:

1.0

I was completely ripped off at this location. I had the truck for 1.5 hrs and drove it 6 kl and the shady people working there never showed me any paperwork I never signed anything, the lady kept taking my information and bringing it to the back of their restaurant even my credit card. I signed no paperwork and I will continue to tell people about this robbery if it's not corrected. I could have rented a truck for a lot less elsewhere. But your big $19.99 in town is what I thought I would get. That's a far fetch from a hundred bucks! I am completely disgusted in this. I should mention that I have a lot of followers on tiktoc and my reviews on Google have reached over 601k. I will review this experience if it's not fixed immediately. I'm a very unhappy customer.

Rating:

3.0

The truck was clean. The location did not officially open until 10am logging in with the App took a lot longer than I anticipated. I had to call in and speak with a representative. When they finally arrived at this location employees did not have any knowledge or ability to help.