I was not met at the location by agent. We communicated via phone. Pickup place was muddy due to recent rain. I had to step through mud and high grass to get the trailor. I was not happy!
Thomas M
Chaudhry Farms LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ostrander, OH 43061
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Customer Reviews
- 3.0 Average Customer Rating
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No one was there at pick up time. Their phone number doesn’t work. When I finally got ahold of someone, they said they thought my appointment was the next day. We had to wait 30 minutes for someone to come. They did not have the dolly that I reserved. The back of the trailer was filthy. There was fertilizer spilled all over so I had to clean it before we could load anything. The location is difficult to access, not paved, and covered with trash, including broken glass, and chickens running around. This was a terrible experience. They should not be U-Haul certified.
Cynthai MThey need to have an actual office. The place has an overhead door (which is closed) on a barn with an "office sign". They do not answer the phone or come out of the house when someone arrives. The truck/trailer area is a mud hole with remnants of items people used to try to free trucks from the mud.
Rodney AStay up to date on the return of the rentals with the company. For 2 days I received phone calls asking why I hadn't turned on the rented vehicle, but it had been turned in for 2 days, but not checked in with the owners.
Alexandra BOn the website it showed that they closed at 4:30. I called at 3:45 to tell him I was going to be a little late. He said he closes at 4 o’clock and that’s not what the computer showed At the Huber Heights location.I got there at 4:08 and nobody was there. He told me to leave the van locked in the lock box.
JOHN F