Very disappointing.... - Took a very long time to obtain and release the vehicle - Distance was overcharged and over recorded relative to what was used - Fuel charge was applied when it should not have been - Attendant was not readily upon checkout time and vehicle pull up and pull out was expected of customer, along with pictures taken by customer to have to facilitate check in and check out; poor customer service - Vouchers that were brought forward were not utilized and it was put on the customer to figure out how to apply them - Sharp piece of broken wood in the truck was present upon taking the vehicle Very poor experience overall and would not go back to this location again.
CHRISTOPHER B
L&S Food Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, ON K0A1L0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
A pickup Location closer to me would be better.
Michael STom was fantastic, very funny and personable! I am always surprised by the cost when I rent a truck - I believe Uhaul would get more business if rental/mileage rates were lowered.
ROBIN HMy experience with the 24/7 online customer service was beyond terrible. It took talking to 4 different service rep for 2 plus hours before finding a resolution to my account setup and rental application.
gideon oReally good efficient service, Tom was clear on all points, Vehicle was clean & ready.
peter b