We reserved a 10" truck in early June for pick-up at 3990 Prince of Wales Dr, Ottawa. When we arrived on 1 August to pick it up, we were shocked to learn that rather than a 10" we were assigned a 26", which was completely unacceptable for our needs. That location was unwilling to recognize the error or do anything to correct the situation. We called U-Haul and were redirected to the Ottawa office, where I spoke to an exceptionally helpful agent (Sim?) who found us a 15" truck nearby. She was excellent and we are grateful for her support. The folks at the new pickup location were also very friendly. The only issue is that when we reached home and opened the back of the truck we found several very old and filthy moving blankets that we had to dispose of.
Trevor S
Ottawa Halal Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, ON K2B7W3
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Customer Reviews
- 2.5 Average Customer Rating
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Not sure how it was suppose to go but the guy told me to just put the trailer somewhere in the back and never checked it. I did not have a chance to tell them about the shaking wheel. I left concerned that I was going to be charged extra or who knows, if someone stole it I would have been held responsible. Was also not expecting to see skinned goat hanging up when I walked in.
Nicola Frented a vehicle for only one hour and drove about 35 km. The total charge was $207.05, which seems extremely high, especially considering that I also refueled the vehicle before returning it.
AHMED OThe location took a long time to get me going when I went to pick up the truck that was reserved. Claiming there was a problem with the login system, they had to wait for some kind of customer support on the phone. Once it was time to solved, the moving blankets and and dolly that were reserved were not in the truck. I had to drive off to the next closest U-Haul store, wait over half an hour in line, and do another transaction to rent the items.
Jocelyn WLocation staff very friendly and they're amazing ill go again if needed great deal as well
ALI A