The staff was great but the truck I rented was not available? I had a reservation for several weeks and the truck I wanted was not there? The staff helped but the truck was too large but I had to take it as that day was the only day available for moving.
ORAZIO M
Owensound Mystop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Owen Sound, ON N4K3S1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Provide the correct vehicle that was ordered.
PETER PMy only concern is that I think i was over charged. I digress
Connor JAgain, the pickup location was completely fine. The app completely failed at allowing me to do a contactless drop off, so I had to ask for help and the gentleman there sorted everything out efficiently. Your app also failed to show me the address of the drop off location, it only showed me a name, which, when tapped on, took me to a map of New Jersey. Very buggy, not cool. You guys need a section in this survey for your buggy app, not just the drop off and pick up locations.
Mary TOriginal reservation was terrible. I was not informed that the owner was on vacation and we waited half an hour before connecting to U-Haul online help. I was unable to complete registration online at site even though the operator was very patient for ages. After calling U-Haul help line we were finally advised to go to this 884 U-Haul location. By the time we got to 884, the reservation was cancelled. Fortunately the lady at 884 was excellent and set us up with a new vehicle, particularly as she struggled with her reservation system. We were delayed by two hours by the frustrating time on site with the first reservation. Thankfully we got our move done without further problems.. U-Haul needs to improve its communication before pickup and when no-one is on site make sure renter completes reservation before going to pickup site.
Phillip C