No issues with the pick up location as they had just received the tow trailer the night before and it looked fine from the outside as they would not know about any wheel hop or towing issues unless the previous customer had informed them as I did at the next one-way drop off location. The trailer was older and probably near the end-of-life cycle before the next phase of decommission or refurbishment. If U-Haul customers don't say something when something isn't normal and service is needed, then the different U-Haul locations will not know about the issue unless it is a full-service U-Haul location where full inspections and services are done which isn't the majority of them.
ROBERT M
Western Kentucky Wholesale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Owensboro, KY 42303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Do not appreciate being sent to a location an hour away from where I was. Not sure why you even offer giving people a pick up location. I selected the pick up location of Evansville as it was 15 minutes from where I was, but had to go an hour out of my way to pick up the trailer. For this I would give 1 star, but since the review asks about the place I picked up, they were nice and expedient. I assume you do this since you don't want to hear issues regarding overall experience.
DANNY KVery easy and persoable
DENNIS WN/A
MICHAEL MThe location I returned it to refused to take it and told me to return to another independent dealer. A complaint was filed.
CHET P