1st off when I went to hook up the Auto transport I noticed the chin was cut and unservicable the lady working there had no clue what was going on ....I had to fix it myself just to be able to use it...2nd there was never a receipt of any kind whatsoever.. I ended up renting for one day " Monday" 24hrs turn in .was supposed to be Tuesday by 330...couldn't make it back so I bring it back "Wednesday" @ 1130 am...that's less than 48 hrs so two days of use ,there was a guy there that couldn't bother to get off his cell phone,just walked out to took a picture of the Auto transport and went back inside.. Wednesday afternoon ..I look at my account expecting to see 2 charges instead saw 3 charges total of $198 I called and told them I turned the rental in that morning at 1130am "Wednesday"...and all of a sudden I get an emailed contract saying I signed a 3 day with turn in Thursday " the next day " but was already charged for 3 days .. and I might mention that I NEVER SIGNED A CONTRACT never saw a contract..but someone had marked a line in the signature box above my name of a 3 day contract.. I called again they guy said that the lady that handles turn ins would be in at 2 PM...and she would handle it ..@330 AFTER!! I talked to them I still get a receipt charging me for 3 days or rental even tho the rental was actually at the site when she wrote the receipt..but she waited until 330 so they could say I had it 72 hrs from Monday @ 330 when I rented it ...low down and criminal behavior...Lee J.
Platinum Motors LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Ozark, AL 36360
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
You know what I am I would not recommend this U-Haul location because for one the lady in Troy and on customer service told me that the tow dolly that I selected would be $85 they charge me $135 the the dolly was rusted old and dirty I took pictures to the back and the one side of the tow dolly for my car was cracked on the plastic part and it made the bottom of my car on my side come loose so now I have to get that repaired and the lady at the place that I hooked it up I'll ask her was the price to $85 and she said well yes but when I check my account on my notification today it charged me at 135 hours and that I got a problem withEsther D.
Hey good customer servicebarbara F.
We ask for a receipt and he said he didn't do that. We did Not feel comfortable leaving the truck there.Regina D.
Just be aware and prepared that you have a rental reservation that day (pickup time).Charles M.