The pricing was extremely high compared to a real uhaul location they even get out of the store and lock it when they go check the truck would never go back again .
ANGELA C
Eastside Mail N Biz
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palmdale, CA 93550
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- 4.5 Average Customer Rating
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The van was really spacious, fuel efficient and very comfortable. Air conditioning works great also. Would highly recommend if you don’t want a bigger U-Haul truck (box truck)
RANDY OVERY HAPPY WITH THE SALES PERSON, SERVICE AND TRUCK! I HIGHLY RECOMMEND THIS RENTAL PLACE! THANK YOU SO MUCH!
LUIS AExcellent customer service very helpful.
MATTHEW BUntil this pick up I did not know that uhaul partners with other businesses, so it took me a while to see the very small sign "Uhaul" next to the very large sign "Vape". The only attendant in the mostly "Vape" shop was able to run through her uhaul tasks, but was clearly not focused on uhaul customer service. I had recently had a blowout on a rented trailer, and when I shared my concern to see how I could handle if this should happen again, she said "$7, roadside assistance is $7." I figure $7 wtf no problem, but for the sake of this review, you might want to consider what that looks like - I have a blowout on the world's cheapest tires that you put on these trailers, and to get uhaul support in the middle of my 2500 mile drive, I better have paid $7, after paying $1200 for the trailer. Anyway, back to the Vape girl - I don't really believe that this focus was her fault, after all she could not attend to me outside with the trailer when no one else was minding the store, inside. She hooked up the trailer, told me there was a link on my phone, and I could do the inspection of the equipment myself. While I was there she did not have any other customers. I had expected to pick up the trailer at my local Uhaul facility. I had gone into this one, in Santa Clarita, a few days before to make the reservation. I saw that they had a few, and believed I would not have a problem. I was very disappointed to have to drive to the Vape store in Palmdale on my pick up day. I lodged my complaint, and the reservationist gave me an extra day - lame exchange for 70 miles out of my way. When I did my inspection of the trailer I found one of the tires to only have 20psi. The other 3 were all the same at 60. This was a concern that the vape girl was surely not going to be able to help with. I went to a gas station and got it to the same pressure. Then I went to the real Uhaul facility in Santa Clarita to have them check it out. They seem very competent there. They did a wet bubble check, and asked me to keep an eye on pressure. I did and it was fine, but if it had not been, I am sure they could handle swapping out the tire.
MICHAEL T