Customer service is paramount, professional, curtious and knowledgeable representatives as well as maintained equipment area must. This is NOT WHAT I RECEIVED when I rented a truck on 10/4/25 at 5645 Ave. T in Palmdale. I experenced rude, unproffesional and intimadating behavior from the man at this business. The truck was Filthy inside, for which I have photos. I had to go back to my home before I could use it and wipe the seat and steering wheel down with bleach wipes. When I returned the truck the man at the business (owner) was completely unconcerned and unapologetic when I brought this to his attention. He was rude, unhelpful and in my opinion prejudice towards me and I was made to feel extremely uncomfortable and intimidated at his business. This was a very unfortunate experience for me. Refused to provide me with a final receipt.
PATRICIA M
Four Points Feed
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palmdale, CA 93552
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I’m California in Arizona. U-Haul people have been amazing. The whole experience was cool.
Karen FFix the broken sun visor,it would keep falling down when driving not safe and the engine check light was on
MARIO MI rent U-Haul trailers a minimum of once a month. This one was not swept out, the door wouldn't stay open on the trailer, but worse of all, I was lied to by the sales rep. I rented the trailer on July 3rd at 3:30pm, they stated that the buisness was closed on July 4th and they did not allow drop off on the 4th, and to return the unit the following morning of the 5th, no time, just the morning of the 5th. Upon returning the unit at 11:00am I was informed that I did not return the unit in time and was charged for a additional day. Had I been informed there was a time in the morning I needed to return it by, I would have made arrangements, or chosen a different rentals location with drop off after hours.
MATTHEW WQuick, easy, friendly, and a good value.
NELSON G