Unfortunately, the truck I received was in very poor condition and created an unsafe and uncomfortable driving experience. The shocks were completely gone, making the ride feel like I was on a boat. The alignment was off and the truck constantly veered to the right, which posed a safety concern. Additionally, the cab was filthy and the windows were dirty inside and out. Given these issues, I don’t feel I received the quality or safety I expect from U-Haul. I would like to request a refund for this experience. Please let me know the next steps to resolve this matter. Thank you, Zaida Himes 408.712.4201
ZAIDA H
SMC Outlet LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Paramount, CA 90723
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Customer Reviews
- 4.5 Average Customer Rating
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Management was pleasant process was simplexs.
evaristo gVery nice
MARISOL PFirst, better customer service. The person who runs the place is rude and Uninviting. Second, I don’t appreciate the dishonest practice of charging me for 9 gallons of gas when I only drove 11 miles in the vehicle after putting $10 of gas in the vehicle to get it back to its original fuel level. Will never rent here again
NICHOLAS C