This location was unprofessional. Not only did they threaten to file charges for being a day late. They attempted to charge my card $300 extra dollars, when the extension fee was $38.00. The extension fee was paid before returning the vehicle. The odometer started to blink on and off on the vehicle. And I received the vehicle with an 1/8 of gas in the tank. And the vehicle was returned with more than half a tank.
Jasmine A
Parkville Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Parkville, MD 21234
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Not a thing! This was the quickest process I've ever had with Uhaul
JUANITA GFender on driver side was missing 4 or 5 rivets and was bent outward from the body of the truck by about 2 feet. Additionally, the passenger side mirror was loose. Everytime there was a slight bumb in the road, the mirror moved making it impossible to see traffic on that side.
DENNIS FNot charge gas for 7 miles
KEA SI had an outstanding experience at this U-Haul location! The service was smooth, fast, and incredibly professional from start to finish. I especially want to highlight Neil, the young employee who helped me during my visit. He was extremely polite, knowledgeable, and patient while answering all my questions. Neil went above and beyond to make sure I had the right equipment and understood everything before heading out. It’s rare to come across someone who genuinely cares about customer service the way he does. If you’re looking for a hassle-free rental experience, I highly recommend this U-Haul location. And if you get the chance, definitely ask for Neil-he’s excellent!
NILESH K