I came to check out the Uhaul truck after hours, thus required the Uhaul app to check out the vehicle. I was on the phone for 1 1/2 hours trying to get thru the VERY buggy app, and was so frustrated at the end that I almost said 'forget it, I'm going to Budget to rent. Finally, a knock came at the window of the car, it was the manager of the location. She apologized for the rotten phone app & offered to complete the registration in person. After about 10 minutes, we had the keys and were off. It has left a very negative option of Uhaul in my mouth. I cannot recommend your company to others as my experience was horrible. When the manager said that since I was returning the vehicle after hours, I would have to deal with the app again--no, please no. She said that she would probably be out , however to ring her doorbell and she would be contacted. Fortunately, she was 3 minutes away, again, after 10 minutes we were on our way. You have a wonderful manager that PACA Storage and a absolute TERRIBLE application & telephone agent that kept us on the phone for 1 1/2 hours.
John D
PACA Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Payson, UT 84651
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The truck was dirty inside & out, I rented in Utah & drove to Texas with No cruise control, the engine wasn’t in tune, the check engine light came on & the engine ran roughly & used 9 full tanks of gas to get to texas. I dropped it off at the drop off location & was billed almost $600 more dollars on top of the $2200.00?
Timothy EMe parece un excelente equipo y un excelente cervicio
Esleiter VPACA storage is great! Our family has worked with them several times over the last few years and everything has gone so well. Jen is awesome!
kay mKey drop off box is difficult to find.
William L