Upon arrival for drop off, the store was closed and parking lot was empty of U-Haul equipment. I called the number and followed the instructions on the contract, but the number was not in service. There was a key drop box but no other instructions on where they wanted the gear parked. The U-Haul app worked well to complete the turn in.
BRIAN C
Coastal Funding Corporation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pensacola, FL 32507
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Customer Reviews
- 2.0 Average Customer Rating
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no u haul signage, small lot, address hard to see. People vague and differing in direction for drop off. slow to record/ check in equipment. recieved calls 4 days after drop off asking wher equipment was. they called 2x on different days. I had to call back a week after return to make sure equipment was returned. would never use that location.
MICHAEL SFuel level was on the E line, contract stated 1/4 of a tank. The walk around I did to provide evidence wasn’t taken into consideration by u-haul corporate. I was told it must be at 1/4 regardless of what was found during walk around
BRETT SNobody at location in the middle of the day. Had to use drop-box to return vehicle. Charged me later as late return. Now have to go through hassle to get refund due to their ineptness
FRANCOISE SDue to the poor communication between U-Haul and the owner of the site this was a poor experience. The owner was very kind and helped us out more than uhaul. I spent 2 hours on the phone trying to get the uhaul because the app wasn’t working. The car needs maintenance fixes such as better breaks and a new timing belt. The interior already had dust and whatnot all over the inside and plenty of scratches on the plastic trim.
Sean C