We were scheduled to pick up our rental in Columbia Mo, on Monday 10/20 at 7am. On Saturday afternoon 10/19 we were called and told the 26ft truck we reserved would not be available in Columbia and that we would have to drive to another location was a 50 minute drive from our home and that did not open until 8am. We had labor scheduled at 8am, because we had to be out of our house by noon, because the new owner was moving in at 1pm. The customer service rep found the truck we rented and could pick up on Saturday,, so we immediately went to pick up the truck, the round trip took over 3 hours. The rep didn’t charge us for the extra 2 days we had the truck and added 100 miles to our mileage. Loosening the time to deal with the and the time to drive to pick up the truck really affected our ability to get our packing done.
ANDREW K
Cannon Dam General Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Perry, MO 63462
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Customer Reviews
- 4.5 Average Customer Rating
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I’ve rented 3 times from this location however, the last 2 times your company has sent me emails implying I hadn’t returned the trailer. Your office needs to confirm this with the store location before reaching out to the customer with strong implications And making us call you to tell you when we returned it. Takes 5-10 mins or more of my time and aggravation
PATRICIA WThe gentlemen behind the counter we great. Checked us in , showed us exactly where to put the trailer and even helped us lift it off the hitch as you make it to heavy to lift. You need to put a jack on it for us old people.
Glenn TCannon damm is great.
NANCY Dmy problem is with the parent company more than the pick up location. I'd reserved a smaller truck a couple weeks before my move. Late on the day before the move, I was told that the smaller truck was not available there and that I'd have to use a bigger truck. I didn't want the bigger truck due to my driveway location. My only recourse would have been to drive an hour away to pick up the smaller truck, the same morning even though I was in a time crunch.
ROBERT M