After fuelling up I dropped off the keys and all was good. A few hrs later, while driving, the guy phoned me and told me I went over my allotted kms and needed to pay. He told me my card on file didn’t work and wanted my card number. There was no reason for my on file card not to work. I told him I was driving and wasn’t comfortable doing that. I said I would stop back in Kingston to square up. He said I would have to turn around and come back and pay him. I told him I wasn’t going to do that and that I would call him when I got home. He also said I didn’t put gas in it, which I did. I actually had called the Kingston location because I lost the sheet they gave me that tells you how much fuel is required. They emailed me a copy and I ensured it was replenished, so he was not truthful. He was rude, and when my boyfriend got on the phone to dispute this he hung up on us. DO NOT use this location as a drop off. I felt like he was trying to scam me. I would even patronize this convenience store, no wonder they have poor reviews. Never again!!!
Joni w
Lucky Charms Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Peterborough, ON K9H1R1
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Customer Reviews
- 3.5 Average Customer Rating
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Everything
HET PU haul was rusty. We had to get some tool to open the back door as it was rusty.
NAYANKUMAR MNot use these rude and lazy people to rent out your trucks. I've never had an experience as bad as this one. The equipment was dirty, had garbage in it and had literally garbage in the back...like it had been used to take garbage to the dump kind of garbage. The truck was due back at 3. I returned it at 2:51...and the very rude person I dealt with wanted to charge me another day saying it was due back at 2:55. I showed him my contract that said three and he was rude. I'm also owed money as I used less km's than estimated...and the person I dealt with was mad I called Uhaul and didn't return the truck cleaned. The back was cleaned as I power washed it so I could use it. I will never use this location again.
KIMBERLEY FThere was some scratches not listed and things not verified.. if it wasn’t for a 2nd walk around I could’ve been dinged for them
HUNTER M