I understand that there was a system failure, but the entire check in and check out process with the person working there wasn’t good or helpful. Also I had to make 2 phone call you your customer service which didn’t resolve my check out issue. I had to go back to the gas station and hassle with them to get them to finally close out my rental… I will never use this location again
KARYN O
Sunoco Ridge
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Philadelphia, PA 19128
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Customer Reviews
- 2.5 Average Customer Rating
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How U-Haul Reviews WorkHave all the equipment that customers ordered actually present (dolly, furniture pads, etc.)
MATTHEW VThey took the keys from me and said I was all good. The next day I discovered they never checked me in and I had to spend a bunch of time on customer service to clear it up
David RNothing that I can think of
CLARENCE PIt took a long time to get the truck when I had already done the online check in the day before. The outside of the gas station where the truck was parked smelled like a urinal and there was a soaking wet shirt hanging on the mirror. I couldn’t hear the attendant behind the bullet proof glass either.
Nicholas K