Please inform the business owner of the process of self-check in. The employee attempted to take the truck keys, asked inappropriate questions, and delayed the day needlessly because he did not know how the customer side of the Uhaul rental worked.
STEPHANIE B
Arco 24th St
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85008
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Customer Reviews
- 2.5 Average Customer Rating
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It was a gas station with a one truck parked there. I scheduled a pick 1 mile where the place had staff and 50 trucks.
Brian CNo help, it took nearly an hour to get the truck. I did the initial reservation on line and usually you go in they take you out look at the truck, sign and you're gone. I had to basically redo the whole thing again using the less than intuitive app on my phone. If I'm going to have to do an offsite pickup again I will go elsewhere to rent. There was only a gas station attendant who handed me a sheet of paper with phone numbers for uhaul support. Never again will I use that terrible app.
William TIt is not a physical location. It's a gas station, which would be convenient if everything went through the app. I checked in through the app, but it told me to go inside for assistance. When I went inside the gas station employee had no clue about anything with U-Haul. I then called the support line to help me get into the lock box, but multiple reps told me I needed to go inside. Eventually the gas station employee comes out and calls the cops on me for waiting in the parking lot too long. Thankfully a U-Haul support rep was finally able to help me get into the lock box and I was on my way. One piece of advice: if trucks are being picked up from non-U-Haul locations, then make sure that that place is well-informed on how U-Haul works and is able to assist customers when needed.
Samuel BThe staff was very helpful
MICHAEL F