Reserved a week ahead, was called the morning of pick-up to come in early to do the rep “a solid” because he wanted to leave. Called to confirm check-in/return no answer, so didn’t want to drive after hauling that day, came to return the next am at 7 and was told I’d be charged for 2 days. So double charged after being told to come in early and told that the only U-Haul rep was leaving work early and he’s the only person that could rent the trailer. Somehow that was my fault after reserving days in advance.
NEIL O
Corner Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85008
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Customer Reviews
- 2.5 Average Customer Rating
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They did not have the dollys that I paid for. I was sent to another location down the road to get the dolly’s and they also did not have the dolly’s I paid for.
Isabelle BThe truck was very dirty in the cab and the exterior. Windows were dirty. We started with a little over a quarter tank of gas. There does not seem to be any pride taken in maintaining their vans.
DOUGLAS RI got charged $70 for fuel when I left it with a quarter of a tank, just the way I got it. CS filed a complaint with the store and they never responded!
Sandra DThe truck was very dirty and disgusting inside. There were blankets thrown into the back of the truck and when I questioned it with the staff inside the person I was talking with started the conversation very aggressively, like I did something wrong. He calmed down once I fully explained what was going on but not a good way to start a conversation with a customer.
Chris N