The outside of the truck needs to be washed. The employee in the store was rude and kept telling me things about the charges that weren’t true then said his dad is the one that runs the U-Haul and knows about how things work with fees. I tried getting help with fees and the return process and he just kept talking over me when I was trying to show him the issue.
Rosemarie D
Corner Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85008
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Customer Reviews
- 3.0 Average Customer Rating
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Alonso UProbably not. Although the customer service was awesome & the gentlemen was very helpful & quick in helping us. The location its self was not in a very good part of town compared to other ones that I saw or passed on the way to this location.
STEPHEN SReserved a week ahead, was called the morning of pick-up to come in early to do the rep “a solid” because he wanted to leave. Called to confirm check-in/return no answer, so didn’t want to drive after hauling that day, came to return the next am at 7 and was told I’d be charged for 2 days. So double charged after being told to come in early and told that the only U-Haul rep was leaving work early and he’s the only person that could rent the trailer. Somehow that was my fault after reserving days in advance.
NEIL OThey did not have the dollys that I paid for. I was sent to another location down the road to get the dolly’s and they also did not have the dolly’s I paid for.
Isabelle B