Nobody knew how to handle the return. Even though we chose to not use the app, and just return at the site, we had to download the app anyway and do it ourselves. They told us the guy who does the u haul returns wasn't working and wouldn't be in for 3 days. Can they not train other workers on how to do a return? What's the point of giving us a choice? Would not recommend this location, and would consider what this does to the reputation of your business.
Jim F
Ace Hardware Broadway And Central
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85040
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Customer Reviews
- 3.5 Average Customer Rating
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The cab was disgustingly dirty smelling like cigarettes and weed. No truck dolly and they only had less than half the blankets needed. Outside of truck and windshield was dirty as well.
Josh PThey could not figure out how to check me out
Bruce CThis was such a frustrating process I paid extra for more time so I could return the truck and even still I’m not sure if it processed
Rebekah RPick-up store was an Ace Hardware. It was clean and the staff were professional and friendly. This was the first time I’ve ever used a U-Haul to move and they were very helpful and patient with my many questions. I was glad I was able to get there earlier than anticipated because it is located in a run-down area and, as a female, I would not have felt comfortable going there after dark, which was the original plan after U-Haul changed my reservation pick-up location and date.
Darea S