When i returned the truck they told me that i need to pay $30 for gas and i accepted when he print the receipts they deducted $60 from my account its bulsgitUpon returning the truck, I was informed that I owed $30 for gas. I accepted the charge when the receipts were printed, but upon reviewing my account, I noticed that $60 had been deducted. This discrepancy is unacceptable.
MIRWAIS R
Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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JAMES WI need a manager to call me, you guys not only charged me for 100 miles which I did not drive I was told when I picked up the haul that “there was going to be a MINIMUM charge/HOLD of 100 miles on my credit card” THIS CHARGE only supposed to be on hold not an actual “charge” WHEN I returned the U-HAUL They will make an adjustment/credit for the actual miles I drove which is 65 MILES!!!! I should be getting a refund not a 2nd charge!! Secondly, they charged me for 3 days I picked the U-HAUL ON Saturday around 1:00 pm, returned it NEXT DAY Sunday around 6:30 pm! Why they charged me for 3 days!!! I’m so livid furious you guys are a fraud!
MA GThe people who work here were great. Using the website to check in was a bungled nightmare. Uhaul's process and flow through for check in via website was difficult and not in intuitive
Maria BVery professional & friendly!
CHRISTOPHER B