Building is new and looks fine. Arrived at 3:40 PM on a Tuesday only to find the place closed, what business like this closes at 3:30? Called number on door as instructed which stated the call would be returned, today is Thursday and so far no call to confirm that the trailer was returned. I had to disconnect and park the trailer myselfJay N.
Trailer Rental & Towing in Plattsburgh, NY at Trim A Lawn
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Plattsburgh, NY 12903
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I found the website check in and overall functions were annoying . I had to input the info multiple times. The site cleared out all the way back to square one several times.Mike M.
Had trouble with the website but it seemed everything worked out and I was properly charged thanks!!Sarah M.
Put a trash can out front and have longer hours.PETER B.
Trim a Lawn was great, Uhaul itself needs to review vehicle needs in the area and update its computer system to better serve their customer base.JONIL M.
There was a discrepancy between U-haul's reservation website and U-haul customer service and Trim A Lawn's actual operating hours. When we made the reservation we selected the site based on it being open until 7 pm. We called U-haul (not the site) to confirm the hours of the site's operation the day before we picked up the truck and that operator said it was open until 5 pm. When we got to the site at 4:45 it was closed. Trying to login to use the u-haul self checkin was a nightmare. It didn't work even after following the troubleshooting instructions and then we sat on hold for 20 minutes while waiting for assistance. Instead of helping us check in the operator insisted on troubleshooting the application- another 15 minutes. U-haul's self-check in forces you to remove privacy settings buried deep within the phone's settings. U-haul and Trim a lawn need to make sure they sync the operating times. The site needs cleaning materials and a trash can for off hours drop off. In speaking to the site manager, the trash can will be placed out front for use. The site manager could also help by clearly marking which parking lot to use. U-haul needs to design a better off hours check in system or dispense with the charge for not using their self-checkin app. Customers should not be penalized if they do not want to undo privacy settings. U-haul also needs to revisit and revise their review process. A customer should have access to delete/edit/update their review. Perhaps allow customer access for 7 days after written? Also all operators should know when U-haul changes its review policies. All this being said, the site manager has been very responsive and after multiple emails and phone calls and chats, so has U-haul. We will continue to utilize U-haul and appreciate their efforts to improve their services.Peter B.
Meghan was very friendly and professional! Happy to help with all our questions. Truly a great service!KAMIM S.
Expensive compared to PenskeDENIS L.
Washer fluid needed to be filled, truck was good otherwise. Sign needed by roadway Arizona Ave, difficult to find location.Jennifer H.
Megan was a true professional. Great experience.CRAIG M.
Very Friendly and Helpful with all questions, Thank you.THOMASJ M.
Customer service was on point and would definitely recommend to peopleWILLIAMR S.