This review is not about any of the people I dealt with at the Piggott or Pocahontas locations. They were truly lovely! The issue I have is with the parent company policy of promising vehicles at specific locations and changing their mind. I reserved a 26ft truck to be picked up on 8/22/25 @6am. This reservation was made on 8/6/25. A U-Haul representative called me 8am on the 8/21/25 and stated that the truck was not available at that location and I would have to drive 1 hour away to pick it up. This caused a great number of problems. Firstly, this was contrary to the agreement. Secondly, I cannot safely drive a vehicle of that size even if I could get someone to take off work and drive me there. (my spouse was already at the destination working and unable to assist) Thirdly, if the movers I had hired to be at my house at 6am had to go get it, I would been required to pay 185$ X2 per hour for their time. Last and most offensively, the first 3 people I spoke to at U-Haul proper were rude and unapologetic about this. Basically telling me that the fine print stated the location was not guaranteed. Sorry about your bad luck. The last representative actually had some customer service skills. I believe her name was Brandy. She apologized for the inconvenience and gave me a 50$ credit and one additional day of use. My savior was the very kind man at the Piggott location who had to take off work so he could ride with me to Pocahontas and bring the truck back. If not for him, I would have been in such a costly mess!! Suffice to say that I am not impressed with U-Haul as a company and will be looking for alternatives in the future.
Cynthia D
Leos Auto Center LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pocahontas, AR 72455
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- 4.5 Average Customer Rating
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This is the best place I have ever rented from!
Paula HEasy drop off, no issues
amanda kWasn’t informed of how much it was going to cost in advance. Was told a little over 100 and it was over 500 when I returned it
Mary TI don't know what could have been done better the hole experience great and easy.
JOE C