They fail to let people know you have to bring it back to that location and charge you a lot more if you don't. Even though they give you a one way key. It confused the actual u haul workers. Then they tell you that you forgot that they mentioned it. Making it seem like you're stupid or crazy. It's a terrible place to rent a u haul from.
TABITHA O
Pontiac Liquor N Wine
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pontiac, IL 61764
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Other than the app, not working, it was a good experience.
Kelly VEasy to work with and polite staff
Jesse FFirst off I did online got to the place of pickup took an hour to get it because they had no idea what they are doing,then there was no utility dolly tha I paid for! Was never told about a deposit before renting until time of pickup still have not received my deposit back or the money for the dolly I rented and never recieved!
ROBIN GSystem crash and person at desk had no idea what he was doing. Took almost an hour to get the truck and I was late for the appointment I needed to use the truck for which then made me late for work.
ANDREW L