The one issue I had was that the hooks on the safety chain were not large enough to fit the frame hooks on my Honda Pilot. Fortunately, the location had more than one trailer of the size I reserved and a different one had larger hooks that fit. If not, I would not have been able to complete the rental. That shouldn't happen. The hooks should be sufficient size for universal fitment.
Catherine B
Pontiac Liquor N Wine
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pontiac, IL 61764
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkThey fail to let people know you have to bring it back to that location and charge you a lot more if you don't. Even though they give you a one way key. It confused the actual u haul workers. Then they tell you that you forgot that they mentioned it. Making it seem like you're stupid or crazy. It's a terrible place to rent a u haul from.
TABITHA OOther than the app, not working, it was a good experience.
Kelly VEasy to work with and polite staff
Jesse FFirst off I did online got to the place of pickup took an hour to get it because they had no idea what they are doing,then there was no utility dolly tha I paid for! Was never told about a deposit before renting until time of pickup still have not received my deposit back or the money for the dolly I rented and never recieved!
ROBIN G