This was the worst UHAUL experience. 1st I was confirmed to pick my vehicle up at Jensen Beach then 5 minutes before my time to pick up I was sent almost 15 miles away then the lot was horrifying, not a safe place, there was no staff, I was not help by Uhual customer service on chat. The truck has no a// . I love in FL we're it's always high 80's no air in truck. When I picked it up the gas tank was empty. Then I was charged twice$60 some dollars at pick up and$70@ time of drop off. I was suppose to pay$29 for the truck and my Mike's should of been more than half because I only moved 2 Mike's up the street to a bigger condo. I MOVE AGAIN THIS YEAR AND WILL NEVER USE UHUAL
Tanya W
Tint Citi Customz Wheelz And Tirez Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Port Saint Lucie, FL 34952
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Customer Reviews
- 3.5 Average Customer Rating
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Location not open and self check-out instructions not provided, hours listed in business were false. Place was scary in a bad neighborhood. Vehicles parked in unmaintained areas with high grasses. Another truck was left running the hour I was there to pick up, and no one around. Could barely get vehicle out with the one running blocking the exit. Many abandoned and damaged cars in lot.
Crista PI rented a dolly it wasn’t there. No one was there to get it from them. So I paid for something I didn’t receive and then had to no dolly to use for my move which made it even more difficult
Jennifer OTotally un profesional office was closed when I went to pick up the vehicle at 12:00pm, I had to call to finish my transaction over the phone. So no one contacted me to inform me of that. And lock box were the vehicle key was in did not open properly and there was a decrepency in the mileage, so I never had any face to face interaction with this company. Wil not be using this location again
CLADIA CJust not a big fan of the self serve, doors are locked at the business, forced to use the app, worked with U-Haul tech support to get through the whole process, way too many pictures involved, prefer in store pick up but was forced to self serve at the last minute, amazing vehicle and successful mission, thank you.
Patrick W