Self service is horrible, wouldn’t take the pictures I uploaded. This location says they are open until 7 pm I got there at 6:20pm nobody was there. Just horrible all the way around. I pumped exactly the amount of gas that I got the truck with and I still got charged $13 and change for gas
MALORINE G
Tint Citi Customz Wheelz And Tirez Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Port Saint Lucie, FL 34952
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- 4.0 Average Customer Rating
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My pickup location was changed on me the day of pick up. I had issues finding the new location and had to call support several times, and they were very helpful. When I arrive to pick up, there was no one there.. I had to call support back who assured me this location was open yet again there was no one there. Support had to call the regional manager who they advised was going to call me, but within 20 minutes an employee showed up. The employee originally hooked me up to a trailer with a flat tire, but after hooking up, I noticed it and called it to her attention. She hooked me up with a second trailer. I returned from my trip a day early, but was afraid no one would be there to check my trailer in, so waited until my scheduled return time on Tuesday at 10 AM. Upon return on Tuesday, again, the building was closed with no one visible. I parked the trailer and waited for a while to see if somebody would show up. An employee eventually came out of the locked building and told me if I had dropped off my trailer that I was good, they would check it in later. I told the employee I had planned to rent from U-Haul every few months and how would this work if no one was available during business hours? He told me that once they got to know me, I would just be able to pick up and drop off on my own. Yesterday I received my receipt and they did not check in my trailer until Thursday morning and I have been charged an additional $100. This has been a terrible experience and I am so doubtful going forward if I choose to be a return customer. This experience does not reflect previous U-Haul rentals in other states which have been very smooth. I would appreciate follow up from a supervisor.
Kerrir MFraud returned before 1:30 they didn’t put it in until 4:30
DEVIN DPlease ensure that on-site personnel are available to address any issues and that a functional contact number is provided. Verify that the appropriate keys for the rented truck are in the correct lockbox. Furthermore, it is important to finalize contracts promptly and refrain from adding extra mileage to reservations once vehicles have been returned.
WALESCA VIf you go to Tint Citi, it takes you 20 minutes away from the uhaul. I went to the correct address initially, but the picture of the truck and pickup location showed that the truck was at tint citi 20 minutes away. I drive halfway across town to find that the truck wasn’t there. It was a massive pain and extremely frustrating.
Gunner P