I made the reservation online days before needing the 20' truck. At that time, I declined the optional protection plan. On the day of pickup, the reservation was completed/confirmed over the phone at the pickup location. When I received the invoice after returning the truck, the company added a protection plan to my order without telling me. I don't appreciate the additional charge and with no communication about it.
Steve C
DNs Party Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portage, MI 49024
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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U-Haul made our move from Michigan to FL a breeze. So grateful 🙂
Richard PTruck was dirty, had starting problems, not well maintained. Had dust, dirt and mechanical issues.
Peter Cnoting great job by all
douglas hI rented the truck from 8 to 8. We weren’t able to have the truck until 11:00 as your website was down. I lost 200$ on the men I had hired to move the heavy furniture. It was a very frustrating experience and I’m shocked that you went ahead and charged me full price after I had to wait for 3 hours.
James W