Online, I rented the 10’ truck…well we head over there and they don’t own any of the U-Haul trucks in that size. It literally says it’s available online and they have it but no, they don’t:/ then for the inconvenience, the owner said he’ll give me one of the bigger trucks and give me $30 off to apologize about the situation. Okay…sounds good, I’m fine with it. Well I ended up paying more than I was suppose too and let’s just say…I will NEVER go back to this place.
Robert T
One Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prattville, AL 36066
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Customer Reviews
- 3.0 Average Customer Rating
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This whole experience was horrible. These guys barely speak English. The guy I rented it from was new and had to call his manager to help with the rental process. All while speaking in another language. They didn't explain thoroughly the whole contract or important details of the rental. I was charged an extra $96.00 for mileage when it was never explained to me. I was under the impression that it was just a flate rate for the rental like it has been many times before when I've rented trucks from uhaul. The truck was dirty on the inside of the cab. Trash and dirt everywhere. I purchased boxes the day before the rental and had to walk into a storage building in a back parking lot. That had no door. Spiders and wasp everywhere. Boxes were molded and not in good condition. This whole experience was a joke. Horrible! I do expect uhaul to make this right! And return my money for the extra charges. By far the worst uhaul location I've ever been to!
Hixon JBe up front about pricing.
Al OOptional insurance was added by the location without my authorization. I created reservation online and checked in with the app. I uploaded my driver's license but upon arriving to pick up my rental, I had to provide my license and wait 10 minutes for the lady to make 2 phone calls, taking a break to eat some food, before I got my rental. Additionally, I was once again required to provide my drivers license when I dropped off the rental. Both times, at pick up and drop off, the salesperson took a picture of my license with their personal cell phone. Not sure what they could do with a picture of my identification, but it seemed unnecessary, especially since I already uploaded front and back picture on the app.
William SThe uhaul rode horribly. Didn't want to shift . The uhaul was way to expensive
Rhonda W