The A/C Didn't even work. They didn't provide a solution or another option. I asked about a discount and he said to call customer service for them make the decision about any discount. When I called customer service they said it was up the manager at the pickup location. I felt I was getting a run around. I started out with a truck for $19.95 plus millage and ended up a $89.00 bill.. Sounds like a little bit of bait and switch.
Barry G
One Stop 27
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prattville, AL 36066
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Customer Reviews
- 2.5 Average Customer Rating
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The entire time the guy was just acting like his store wasn't a drop off location and then the owner of the store got on the phone with me and wanted me to put in more gas, but as I stated to the owner, when i picked up the truck it only had 75 miles until empty and I was told and even shown on my contarct that I had to return it with the same amount so i returned it with 92 miles until empty. The whole drop off process was just annoying, from now on I will exclusively only use actual U-Haul store locations because I have the same experience everytime I've had to use a partnering store because its almost like they don't even know that they are uhaul partners
KEVYN MIt was an unmanned site that was weedy and had weed. Fence was broken down . Junked car sitting there and a storage shed that had seen better days.
RICHARD WIt's a fenced in area with an outdoor shed for an office. The fence is run down, collapsed in areas, and looks like a fly-by-night enterprise. Not a good look for U-Haul. I wanted to drop it off at Harrod's Chevron but the app would not allow me to change the location.
Ronald DThe truck was dirty the air conditioning did not work and the radio did not work
David F