Dealer is not at location, having to do everything over the phone and he got everything wrong. Choosing the wrong drop off location, wrong customer name and everything else
alexus e
One Stop 27
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prattville, AL 36066
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Took over 30 minutes to pick trailer up. Reservation was at 12:30 didn’t get it until after 1:00pm. Terrible experience at this location. Only reason I went here is because this was the only location in Prattville on this particular day that had the trailer I needed. Hope to never go back to this location.
Michael WNeed to be clean up, before renting out to anyone. Very dirty on the inside. Only complaint.
Annie BMy rental was scheduled for 3:15. Since I was passing the location around 11:00, I stopped in to make sure I had the time/location correct (I hadn't received a confirmation E-mail). The gas station rep was friendly and even contacted the person who was scheduled to return the trailer at 3:00 to make sure he was going to be on time. Around 2:00, the rep called and said the trailer was there whenever I wanted to come. My wife and I got there around 3:30 but the rep was gone since his shift was over. The gas station doesn't close until 10pm so there were two other people there to complete the reservation. Once they had completed the rental agreement, they told me to pull to the lot on the hill behind the station. I asked if one of them was going to come hook it up or at least make sure I did it correctly. They both just stared at me and said they didn't know how but made sure to tell me to pull back down to the station so they could take a picture of it hooked up. I drove around and looked it over then backed up to it. Normally I wouldn't have an issue lifted the 6x12 trailer onto the hitch but I just had surgery on both legs a couple of weeks prior. I had to open the back of the trailer and have my wife stand in the back as a counterweight in order to barely get it over the hitch ball. Once I had that done, I chained the trailer and checked the brake fluid and lights as the instructions said. It looked low to me but I was sure if I was reading the float correctly. I pulled down to the station as instructed and the guy came out to look at the connection. He said I did it correctly (interesting since he said he didn't know how earlier) and had me try the signals/brake lights. I opened the brake fluid indicator and asked him if it had enough fluid and he just shrugged and said he didn't know how to read it. I thanked him and left even though I wasn't overly confident about the braking system
DAVID HI like
Gerald L