I paid for a dollie and there wasn't one when I picked up the truck. Not to mention there was supposed to be someone there when I picked the truck up and they weren't. It was very frustrating because I had questions and nobody to answer them.
Kandi P
Rodock Dental LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prattville, AL 36067
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Customer Reviews
- 4.0 Average Customer Rating
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My recent experience with U‑Haul was extremely frustrating. I had a confirmed pickup time for 9:00 AM, but no one was on-site until after 10:00–10:30 AM. This is the second time this exact issue has happened, so it’s clearly not just a one‑time mistake. When the manager finally arrived, late, we agreed that I could return the trailer later than the normal time to make up for the hour-plus delay that morning. Despite only having the trailer for one day, I was still charged for two, even though the late return was something the manager and I discussed and agreed on. Between the unreliable staffing, the repeated delays, and the inaccurate billing, U‑Haul has been nothing but a hassle to deal with. After multiple bad experiences, I will not be using U‑Haul ever again.
Johnathan DStaff was very nice and had everything ready for me when I entered
Latasca DHe was very welcoming n very helpful, we will use again great services
Shonell FEverything during this rental went smooth, great management of location and had what I needed.
PAUL S