truck was terrible worst trip ever!!!!
SHAUNA M
One Stop 27
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prattville, AL 36066
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Customer Reviews
- 2.5 Average Customer Rating
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Verify that all vehicles are clean. I found leftover food in the vehicle which caused a lot of ants that I had to clean out myself. I also had to change my reservation time and location due to being told availability for my reservation was changed to a location that would have added an additional 1.75 hours to our trip even though the original one was "gauranteed". When needing to return my rental I had an emergency that was not going to let me return it at the set time. The app stated I would be charged an additional rental period or fee. One phone representative told me scheduling moves trucks around all the time and would be able to handle this. When transferred the next agent told me over two different phone calls that someone else has reserved the vehicle that I was returning so it absolutely had to be returned at the set time. I said I was fine with any additional fees and asked how much. Receiving an answer of "whatever they charge" and giving not even the slightest attempt to aid in a situation where there was a personal emergency shows that the representative has no sympathy or any useful information. It's clear that what happened with my first reservation was someone not returning at the set time or something of that nature. There was no attempt to help with that situation either. The whole experience felt like a constant scramble due to everyone I talked to on the phone not even attempting to help and pretty much giving a response of "well you're out of luck, oh well."
Barrett BCommunication was a little difficult at first, but everything turned out great.
Bonnie BThe a/c "worked" but not hardly. It was turned all the way up and took slot 35-40 min for it to start cooling the cab off. The cab was in fact clean, but had a weird perfume/incense odor that got so much worse with the a/c lacking. Also, the truck is in massive need of an wheel alignment, pretty sure it runs down the road at about 15-20° off from normal.
Jeffrey CThe A/C Didn't even work. They didn't provide a solution or another option. I asked about a discount and he said to call customer service for them make the decision about any discount. When I called customer service they said it was up the manager at the pickup location. I felt I was getting a run around. I started out with a truck for $19.95 plus millage and ended up a $89.00 bill.. Sounds like a little bit of bait and switch.
Barry G