It was a difficult morning. We were given a number code in the app, rather than a word. The box that we were told our key was in (#1) from the app actually had someone else's key. When the owner came to help, our key was still in the return box, not having been checked in yet. I was called the day before saying our location was being changed and our time (from 7 to 8:30). I said the time had to be 7am and the representative said "I will make a note", but clearly the owner was never told. It was an awful.experience on an already chaotic day. It isn't the location I wouldn't recommend...it is using the Uhaul app I wouldn't recommend because clearly in-person is the only way to ensure you get what you've asked for and that communication within Uhaul has happened.
Kelly H
Ace & Jerry Auto Glass
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Provo, UT 84601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great customer service.
matt mPerfect job! They came right out and got the keys and that was that.
Dolly WThe passenger side mirror was loose and needed to be adjusted regularly and the windshield was very dirty. The receiving U-Haul location was very good but not the pick up location. The dolly and blankets were not in the truck. I had to go to a different location. I was a little disappointed. The truck drove very nicely!
Karl MThe best place to rent a U-Haul ever!
PAUL N