People are good, but they didn't check the truck when they received it. they said you are all set, both are kind but then I have a surprise, they charged me for additional fees that I wasn't expect, fuel $10.35 and cleaning Fee $25. I don't know why, I Put exactly the same gas and truck doesn't need cleaning
KATHYA P
Horners Auto Repair Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Punta Gorda, FL 33955
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Customer Reviews
- 4.0 Average Customer Rating
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Don’t tell someone how long they need to rent it for by your bullshit idea of how long it takes people to drive to Florida. It takes two days make not five quit scamming people out of money!
MATTHEW BI paid for a dolly and it wasn’t provided and the charge was not removed or credited
Peter NJust like pick up of truck was super easy and the employees were super nice. Also when I called your 800 number, people where super nice and tired to help me to the best of there abilities. It was the total opposite at drop off. First my first time using app to drop off so app didn't was to get the location. They took almost 4 days to finish the drop off process. Called me Monday morning to ask where I parked the truck so I guess they didn't even bother to look at the front of their parking lot. When I told them I had pictures I took at drop off it suddenly appeared. If all that was not bad enough... when I picked up truck they told me each extra mile would be .99 cent and drop off location charged me 1.49 a mile. When I used your site to reserve truck the app calculations of miles obviously were not correct. I think that happened because location availability was farther. I didn't mind the .99 cent more a mile but why 1.49 when they said .99 cent. It is really frustrating that I had to wait so long for a response from drop off location I was so stressed I was about to call the police and report truck stolen when they told me they didn't find the truck that I literally parked in front of their camera and next to another same size truck. They didn't even called me or emailed back to let they found it.
JESUS VNeeded help unhooking trailer but no one would help. Also I didn’t select this location it was assigned and it was 45 min drive even though I passed 5 other locations along the way.
JERRY E