Dave was great! Even being there when the location is closed.
Bailey W
NorthBeach Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Racine, WI 53402
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- 5.0 Average Customer Rating
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How U-Haul Reviews WorkEverything with the location was great, the reason I may not return to U-haul has to do with your logistics group. I rented a trailer from a very local location because I had a tight time window to pick it up. The day before, the local guy texted me and said he would not have the trailer, that someone didn't return it and to call the logistics group. I did and after a long wait, I spoke with a woman who could not have had a more care less attitude. She said I could rent a trailer on the opposite end of a town 2 towns away from me, a 40 minute drive, one way. I told her I didn't have time to go that far and she said "do you want it or not??", As I was thinking about other options, she started laughing. I said "I am glad that you think this is a funny situation" and she said "I am not laughing at you, I am laughing at my coworker", to which I responded "very professional". She wasn't willing to offer any other options, maybe help by having someone bring the trailer to my originally reserved location or anything else. I was so mad I wanted to cancel my reservation, but I didn't have alot of options at the last minute. The location I picked it up, the guy was great and he was very apologetic (even though it wasn't his fault). I could not be more disappointed in your system, luckily you have some good to work with local people or you would probably lose your entire business.
Dennis ZThe gentleman that is in charge seen me struggling with the lock and came outside to help me...(mind you it was after hours) and he still was gracious enough to come assist me with the key lock!!!
RAQUEL MDave is great!
GLYNIS KI was very satisfied he was very helpful thanks Dave
Banche B