The manager, Debbie state a little bit late to facilitate my renting the truck. She’s been very helpful., I wish the U-Haul management would take note of the fact of how much gasoline I put in the truck because I spent $27 on gas and only drove about 12 miles then I got an additional bill because my actual mileage was slightly more than she put in as an estimate. The gauge was still passed full when I returned the truck. When I left, it was just passed half full. I was thinking of renting another day in order to utilize the gas that I had bought. I filled it that much because I was anticipating renting for another day, but it started snowing and I wasn’t sure that it would be a good day for moving again. Anyways, after the van was checked back in, it was too late to utilize the gas that I had paid for in excess of what was necessary.
STUART M
Chicory Road Brothers Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Racine, WI 53403
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Customer Reviews
- 4.5 Average Customer Rating
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For a shared vehicle it was quite clean. The breaks could probably be maintained, they weren't quite as responsive as expected. The padlock had been cut off of the vehicle at some point, fortunately we didn't need that. The return checklist asked about moving blankets (there were none in the bag) and a dolly, there wasn't one. These things aside, it handled well, and I would consider renting again.
Melissa MEasy pick up and drop off
Linda DI was overcharged
MANUEL CMay seem like a tiny thing, but the window crank for the driver side window was missing the knob, and I had to roll down the window to alert other drivers behind me where I was turning left. The storage facility, which was my intended destination, is set back from the road about a block, and the driveway is not on to other drivers. The lever for the window crank is intact, but the knob is missing and I was just barely able to roll the window down in time as I was using air conditioning. I have had this problem with the wind window, crank being broken on at least two previous Rentals. I tried to mention this in the comments previously, but it would not let me close out the survey with those remarks in the comments so I deleted them. Mennards rents a pick up truck very cheaply, but it starts to cost $24 an hour after the first 75 minutes so it’s not cheaper at all for anything that takes of substantial amount of time. They also require more than $300 of deposits on a credit card. I rented from them twice, but I will stick with U-Haul in the future. My friend pushed the lock button for his passenger door, and I didn’t realize at the time that he was locking all the doors and got locked out of the vehicle, which cost us another hour delay, sitting around, waiting for tow Service to come and let us get in the vehicle as my personal Car keys were also locked in the vehicle at the time I was doing the final picture taking for the U-Haul vehicle. Kiko’s towing took 1/2 hour longer than U-Haul estimated to arrive. I could not change my answer to no on their survey. When I spoke to directly with the driver, he did arrive at the time which he told me that he stated.
Stuart M