The checkin process through the app needs to be simpler. A large part of the pick up process could have been done at the time of the reservation or by a u haul employee ahead of time. Also shouldn't have to answer a lot up upselling questions that were already answered during the reservation. It is already kinda ridiculous the amount of upselling questions that get asked during the initial reservation, then you get asked all the same questions again at pickup. The equipment was very worn and not very clean, the truck provided was very worn and even had a check engine light on during the entire rental. Overall not overly impressed with the whole process.
Cody V
Devon Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Racine, WI 53404
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