I was approved by the Corporate office to return the truck back to City Cars, however the truck wasn’t checked in for 4 days after. Staff did not return or answer calls. My overall experience is extremely poor. I always use Uhaul for moves and my experience has always been 5 stars except for this rental. However, every time I called the Regional/Corporate office they were pleasant and helped to get the truck checked back in and reservation closed.
Roena C
City Cars LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Raleigh, NC 27604
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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This location has lazy workers who refuse to check of the trucks daily. Their lack of punctuality is what made me got billed for an extra day when I dropped the truck off the same day I rented it. This is not acceptable and I will not be paying that made up bill and will not be renting with U Haul ever again.
TAMAR CI was charged for equipment that U-Haul never provided. Also I had to call twice to fix some hiccups that the first person said they fixed but didn’t. (Spent a extra hour on phone with customer service…)
JEFFREY M