staff did not prepare the truck correctly. no appliance dolly. worker had difficulties getting me checked in, used app instead and then worker did not know the combo for the lock on truck . Truck is also in difficult location compared to store. It was not in parking lot but in the back of the strip mall. Instead of guiding me through there back door, I had to walk more than 1/4 mile around strip mall to just get to the truck. then no appliance dolly! called store and worker said they dont carry any extra equipment and i would have to go find one somewhere else.. Why would it show that they have it but not. Had to drive additional 10 miles to get one and then not even compensated for the extra miles driven. Dont go to this store
YORK L
Mail Center & More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rancho Cucamonga, CA 91701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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wash and clean the truck inside and out
Timothy BWe were in the actual store over an hour. That was after I made reservations online. The lady was not familiar with the process and had to call 2 different people to ask for assistance. We had to give the employee our information at least 5 times. Finally I believe the owner was able to complete our reservation on his end. I've rented with Uhaul multiple times and never have I had this much trouble renting a truck. It put us behind on starting our moving process, nit to mention it was 106° that day. Im Very dissatisfied
ANGELA DI rented a utility dolly with the truck and there was no dolly included inside the truck even though I was charged 7 dollars. I ended spending more money on buying my own dolly because I had to move the evening I rented the Uhaul and it was too late to get a rented dolly. Very dissatisfied.
Benjamin CCustomer service awesome
Wanda H