Horrible experience at this location, never going back. We walked in to ask where we park the U-Haul, I had already parked it next to other U-Hauls there. He refused help answer the quick question because he was with a customer (which that’s normally understandable but he was rude about it) then we went to return it when it was our turn, he gave me a random number to call, wouldn’t tell me why, I called it, it just said “leave your name and number and the person may get back to you”. He stopped helping us immediately and went to other customers who just walked in instead of helping us at all. I told him directly “I can’t call this number you’re going to have to return it yourself” he then called a number and tried to have me be the one to go out and work with the U-Haul dispatch to return it myself. He really shouldn’t have a U-Haul location as he clearly hates doing it and is legitimately sketchy.
Sol P
New Days Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Randle, WA 98377
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Customer Reviews
- 3.0 Average Customer Rating
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Store owner had to have us call someone else. In the end the truck was ready for us. Did not Have the extra equipment in the car. Not a bad experience, simply not very smooth. Everyone was polite and helpful.
K'Lynn GI want to thank and appreciate Brett Grover for the over the top help he did for me. My emergency situation he had made sure I was taken care of as the right trailer for my car( which I didn't know that it is a all wheel drive ) then finding it , making sure they would be open when I got there. Just making sure that before he left that I was taken care of everything to make me on the road safe and nothing extra needed. You got a very caring and devoted to the customer Area Field Manager. Thank you Brett. 👍
Griselda AThank you
JoAnn W