Never in my life have I received worse customer service than I have with uhaul. Initial setup and pickup was easy enough. I was then told something by my sales associate that was not only simply wrong but ended up costing me hours on the phone trying to fix but also additional hours of drive time for my family. When calling customer service to fix the issue I was met with â€œsorry but it is what it isâ€ and zero accountability. I would sooner carry my boxes across the state rather than use uhaul again.MATTHEW B.
Trailer Rental & Towing in Reading, PA at U-Haul Moving & Storage of Reading
Reading, PA 19601
(Rt 222 N)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Wine Storage
One-Way and In-Town Local Rentals in Reading, PA 19601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Fraudulently charged me a cleaning fee. Didn't make any effort to bring it to my attention. This location is looking to charge people extra without cause just to increase revenue. Very dissatisfied.Matt C.
The van was great, perfect for what we needed. If there was any feedback I could give is that they need more staff there. They were busy and could have used more help. The place was clean and the staff friendly.DAVID H.
The cigarette smell is bit much in the cab of the truck. Make the fuel situation simpler and go with quarter measurements.Melissa A.
Easy drop off, quick and excellent serviceAlejandro Q.
No of the power locks worked. Had to close each for with the keys. Truck really smelled of smoke.THOMAS S.
It was a very awful experience unprofessional and rude employees. Except for the young man that helped me find the truck. Expensive as well. Will never use again or recommend.AILEEN D.
Better customer service!!! The lady was short, mean, and cold! She was nice to my girlfriend at first. I walked in and she instantly changed. Idk if it's because I was a male or just black.? I asked my girl if she was mean and short to her when she walked in without me and she said no. I won't go back!!!VANESSA G.
Great customer service provided by the nice lady she was very welcoming and friendlySebastian M.
I specifically signed up to pick the truck up at 8 AM because it's the only time that worked for me, and when I attempted to, the app made me wait until they officially opened at 9. It made it very inconvenient for everyone involved. There is also no where to leave a car if you're doing things by yourself.Thomas B.
Everything about my experience was "Poor" at best. First, they changed my pickup location to be almost an hour from the original place that I had reserved. Then, they changed my drop off location to be different and said 'i agreed' to it (which I didn't). I called the places for help and they wouldn't help me. They told me to call the uhaul 800 number. I called and was on hold for 45 minutes and when i finally got to speak with someone, they transferred me again for another 10 minutes only to find out they couldn't help me. I tried to add a day to my reservation since they changed my drop off location and was told that they wouldn't. The truck was already booked, which makes no sense that they couldn't find another truck because the original place that i reserved for had 6 trucks parked there and when i dropped off the truck (early) - that place had probably close to 25 trucks that could have been rented. I will never, ever use uhaul again as long as i live. it was a horrible experience and ruined my mother's birthday plans that i had made but had to leave early because of this nightmare caused by uhaul changing my pick up and drop off locations! What a horrible company!Michelle K.
Sanitize trucks before releasing to customer. I found roaches in my truck and had to spray 2 cans of bug killing spray before I could move my stuff. It was disgusting and I will not rent from this location again.JOSE R.
Mileage fee was a little high pricedCRAIG K.
The truck was filthy inside the cab and in the back. I was told that they tried to clean the cab. It looked like cigarette ashes. All it took to clean the cab was a wet wipe and a vacuum to get the tree polen and leaves out. The site easily could have cleaned it. In addition the rear of the truck was filthy. It needed to be swept out it had literal dirt (ground) in it which had to be swept out.Darren M.
Great service at this location Jessica & her staff are first -rateLisa F.
The system canceled our 2nd order for the same size trailer. I have had nothing but trouble with any order from your company. I would give U - Haul a rating of 0. Customer service stank. Could not reach a live person for anything.PATTISUE M.
Completed rental online for 12 hours. Upon arriving at location was told that they don't do 12 hours nothing longer then 6 hours. Attempted to use one bank card that the uhaul system cause not work, causing a call to bank to fix, delaying the process and cutting into time with rental. Luckily was able to complete transaction with different card. The truck had non working A/C on a day with temperatures greater then 90Â° With a known mileage of 200. But of course didn't know that A/C was sub optimal until already off the lot and needed to get to pack up location, load and then to drop off location and unload then drop off the truck. When I returned and advised of the non working A/C was told oh yea we know that one doesn't have any A/C. Will never recommend that location and just might never recommend or use uhaul ever againSCOTT K.
The owner of the facility was amazing. She turned my not so great experience into a good one. I will absolutely rent from them again if I need a truck and will recommend her site.MARK B.
This was my first time using the app for pick up. It took a total of 37 minutes going step-by-step until it would freeze. Not let me go forward or backwards. I logged out of the App, internet browser, and the account, logged back in and the same thing. The woman that was in the office was very pleasant and extremely helpful. She fixed the problem, and I was out the door in 5 minutes.Owen M.
Everything was excellentMONIQUE P.
Would help if they would answer their phoneEdward K.
Answer the phone quicklyWillie C.