The equal opportunity hire that was working the desk was confused how to do his job for 30 min. Read off a random card number that wasn't mine or the one in file and then didn't give me a receipt.
GARRETT L
North Redding Valero
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redding, CA 96003
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Customer Reviews
- 3.5 Average Customer Rating
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Cost9t less then i yhought it would Staff friendly and helpful
CHRISTOPHER HThe huge problem I had at that location is that the Cypress location people set me up initially to get the truck and auto transport there at Cypress and they would drive my car onto the transport. Then THEY transferred the whole thing over to Valero in North Redding so I could get the right size truck and a transport at the same location because Cypress wasn’t going to be able to do that after all. So I went to Valero and found the truck and transport waiting for me, but they had no one there who was authorized to drive the car up on to the transport and I was going to have to find my own help!! I had no one who I could call and they had no ideas either. None!! So I alone came up with the obvious solution, which was to have an authorized person at. Cypress get in their car and drive to Valero , just a couple miles away, and drive the car onto the transport!! Do you follow me so far?? How mystifying it is to me that I, the customer, was the only one among the people there that could come up with the only solution. So they finally called Cypress and an employee there got in his truck and came up there and fixed the whole problem! Why did I have to endure this distress instead of the company putting me in charge of having to suddenly find my own help when Cypress knew I would have to have this taken care of by them?
CAROL MThis location was also a change from what I had initially signed up for, but I was expecting that so it worked out. The one suggestion I have -- if the location is not a U-Haul store, provide clear instructions on what to do -- this location was a gas station / convenience market -- I wasn't sure where to park the truck or where to go.
CORY SHave a truck at said time. 11:00 turned to 1:00. Have your employees check up on late drivers.I had to suggest that to your employee. Have more trucks in place for you to move around. And fix that trip hazzard at the Cypress location. I know I can't be the only one to trip on it and I guess I get to pay for my broken glasses. Thank you very much. Leslie McGarvey
LESLIE M