Called a week ago about an issue with the truck. They said the location would reach back out to me for a refund and never heard back.
ANGELA P
Alpha 9 Construction LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redmond, OR 97756
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I made my reservation for a particular location several weeks in advance. Then, 48 hours before I was to pick up, I was notified that my pick up location was changed. I complained, but agreed because I thought I knew the new location, which wasn’t as convenient, but worked. Then I went to pick up the truck, only to realize that it was across town. The self pickup that was forced upon me (pickup location was closed that day) was confusing and resulted in my being charged twice for the rental. The hand truck that I was charged for was not in the truck. The app didn’t work half the time. I have called uhaul to dispute the second charge and cannot talk to a real person, so I’m disputing it through my credit card company, as well as the charge for the hand truck.
Dawn MI emailed the location at 700002_GM@uhaul.com after they charged me $25 for the cleaning fee. I swept the truck out and folder the blankets like the sign said inside the u-haul. I tried calling them but they don't pick up their phone. I will fight the charge with my credit card since I took pictures and it was clearly cleaned. Poor customer service and would not recommend this location since they are clearly overcharging people.
Jacquelyn WAgency was great. No personal contact. App was frustrating on return as it cut outin the middle of taking pictures of unit. Hard to tell if complete
Ben SNot much it was perfect experience
TIMOTHY H