This used to be my fave location. Learned the owners retired, now its a fenced off lot and everything is over a crappy app that kept crashing on me and kicking me out of my pick up, then the rusted lock box to get the key that took 25mins and a phone call. The walk thru the mud to get my own dolly from down some dark hall in some building. Bc when I reserved it they didnt put it in my truck. Then walk the dolly thru mud and snow to the truck. Open the truck to find half a barn worth of dort mud straw and hay. Lucky me. Returned my 24hour reso in 5 hours and paid full price. Because there is no human to talk to just technology. I will never use u haul again.
Courtney L
132 Self Storage Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Renfrew, ON K7S3Z5
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Customer Reviews
- 4.0 Average Customer Rating
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Didn’t receive dolly I was charged for
Typhany SThe app was not user friendly and would not let me do the pick up check in. I called the location phone number and the gentleman was very helpful and assisted me
Richard DWas not very customer friendly or open during proper business hours contract was wrong and over charged fuel was not correct and was in town not one way very angry
Kevin M