The front desk officer was good but could be better.
JAMES E
Storage One on Benson
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Renton, WA 98055
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The guy working when I picked up my truck at 10:30am on 2025-10-19, I am sorry that O did not catch his name, was friendly and helpful. The truck was clean. My constructive feedback has not to do with this location but rather with U-Haul’s general processes. A customer is now required to take photographs of their own ID using their own smartphone. I’ve only had my smartphone for about a year, and had I not owned one, I could not rent from U-Haul. I only learned of this process/requirement at the counter—since I opted for the in-office checkout rather than the self checkout. It could have been a terrible situation otherwise. My message is this: not everyone has a smartphone. Please state this requirement at the top of your website. Additionally, if I am doing the administrative work, I should think the savings are passed on to me, as line item deductions toward my rental.
ANDREW ACustomer service was excellent!
JESUS MNot schedule someone incase you need the truck for more time
Karlene BI was overcharged for my rental went back to uhaul the follower I h day they said would fix their mistake and credit my account and they didn’t and charged my card $103.00 for a 4 hour rental with 44 miles @ .44 a mile . If I know you all would try and steal my money, I would have went to Home Depot for a leases fee. I have filed a dispute with my bank, and “ I will never ever rent from you guys a fucking again”.
IRAN A