Replace the clerk at the initial rental area. It's never a good look when the customer service "professional" says, "That's not my job..." We greeted this man politely, we were friendly and cheerful with him, but we interrupted his phone call to his mother. I heard him say, "Hang on Mom" before laying his cell phone down. He waved in the general direction of our truck, which was on the far backside of the building from where we entered. We asked him about checking the truck for dents and scratches before we drove it off the lot, and he said, "That's not my job, that's YOUR job." EVERYONE else who assisted on this rental was incredibly professional over the phone prior to getting the truck.
Sharon L
Metroplex Self Storage #7
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richardson, TX 75080
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The pickup location was ok. The drop off location was on point!, the associate that I interacted with was professional, courteous and had integrity, 11/10 will recommend forthwith! However… the truck was sketch AF!!! The AC works when it wants to, the lights for the instrumentation panels in the dash board are virtually nonexistent (have pics to verify). Also, steering and alignment are off
AUSTIN ELocation was not open on time - employee was late. Truck was dirty inside the cab with food all over the seats and floor. RR tire had a leak and lost air the entire trip which was so dangerous. It was a terrible experience.
Jill BEasy to use and great customer service
Christopher KYou changed my location 3 times. The truck I picked up was in very poor condition with major mechanical issues. I had to drive to another location to replace it. The new truck was better but alignment was off. I drove about 2100 miserable miles from Dallas to Seattle area. The receiving location was horrible. Absolute horrible customer service. From truck, trailer and storage. I would not use another uhaul even if it’s for free.
shon a