Overall everything was fine. The location was confusing. I spoke to the business there, and they said they don't handle the U-haul trucks, so I just had to use the app to turn in the truck. Again, nothing turned out as it had been reserved. I reserved a drop off location near my new home, and at the last minute that location was changed to a location several communities away, at a location that did not seem to rent trucks, and looked dangerous to park in. I tried to call the drop off location to confirm the drop off, but after several tries, no one would pick up the phone. The load share trailer was supposed to be delivered to a location in Salt Lake City, but the location was locked and closed. We had to call U-Haul for help. No options on the phone led us to the help we needed, so we got bounced between several operators. Finally U-haul got a hold of the property manager, but they refused to give us the gate code to deliver the trailer. Just one frustration after another. Also, we discovered there was a leak in the truck, and several of our boxes got wet.
DAVID R
I'd Buy It Again LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, UT 84333
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 1.5 Average Customer Rating
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The location is down some weird alley that looks like someone’s driveway. It was not inviting.
Alexis LBetter communication on how to pick up the truck and what equipment is available.
Aaron LThe location was very difficult to find. Even Google sent me to the wrong place. Once arriving at location, no one was there. Had there not been another truck on the vacant lot, and a neighbor telling us where the location was, it would have been even harder to locate. The key drop-off box also required some exploring to locate. It would have been a much better experience if we had been informed that it was a non-attended location with better instructions on where to find it and what to do.
Kelly BHave the equipment as needed and as requested actually in the truck.
Kristen B