The online check in app did not work (not the location's fault) - customer service was very helpful but it took awhile to complete the check in. Very uncomfortable in 20 degree weather as there was nowhere inside to take care of it. When the check in was completed, the lock on the truck would not open. Customer service called the franchise owner who came from another location. He could not open the lock so he gave me the only other truck at the location - a 20' foot truck (I reserved a small 10' truck). Although Uhaul only charged me for the 10' truck, the gas mileage was lower and cost me more for the move. There was no walk around or inspection of the truck I was given - the owner just handed me the key. I asked about the paperwork for the larger truck - he told me that everything was online and he left the location. I did receive a transaction receipt but no initial agreement or statement about the condition of the truck. The cab had not been cleaned -the previous owner's food scraps were still in the cup holder (I did not touch it...left it the way I received it) - and as soon as I started driving the truck it was clear that it was out of alignment. I completed the move, but this was not a good experience and I did follow up with customer service to let them know all that had happened.Nancy G.
I'd Buy It Again LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Richmond, UT 84333
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Could hardly find it. Also got charged for leaving as much fuel in it as we were given. Using Penske next time.Tracy T.
Reservations policies appears to be bait and switch arrangementsMark L.
Dropped after hours. Quick easy drop location.Derek S.
The dropoff location is behind a home located on a highway. There is NO signage out front indicating it is a U-Haul location. I had to park the vehicle a block away and walk along the highway to find the location at the end of a long driveway. Then had to pull onto the busy highway with a 20' U-Haul truck to make a narrow entrance to the driveway. There was nobody there to help with the check-in. That's not a big deal - perhaps would rather just drop it off. But it was weird to leave it in what appeared to be a deserted parking lot. But there was a key dropoff so we were pretty sure we had the right place.LaMar M.