The “U-Haul” facility at 1803 N 28th St, RichmondVA has no visible store or office. I went there on Sunday March 11 to pick up a reserved truck and no one was present to give me a key. This was supposedly during office hours. A truck share representative helped me open the lock boxes to find a key to any available truck, and I ended up with a different truck than what I reserved. This alternative truck was dirty, had bald tires, and almost no gas. Removing and returning trucks at this location is very difficult from a parking perspective because there is no real lot. It is a narrow driveway behind a house and the angles for getting in and out with a truck are extremely difficult. I would add that my attempts and your representatives attempts to contact the operator if the location by phone were unsuccessful, again during so called business hours.
Jay H
CarHatch LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23223
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Customer Reviews
- 3.0 Average Customer Rating
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Two separate lock boxes at location. Be helpful to have signs indicating U-Haul box. Online app didn’t give lock combination .. had to spend 1hr on phone to find someone to give me the code. Incredibly frustrating
Nick CWas not aware no one would be there on a Saturday. Took an hour to pick up the truck. The lock box was hidden on the other side of the building. A very frustrating experience.
REBEKAH Hparking lot was hard to park in
MARIBEL AIt was a bit challenging to drop the van off after hours. There were no spaces to park, so I had to be creative. Otherwise, all went well.
ROSALEE J