Give more attention to me the customer and not be on the phone the whole time while conducting a transaction. Also they need to have the capability of simply printing a paper receipt for the customer.Bill S.
Varina Super Stop
(U-Haul Neighborhood Dealer)
Richmond, VA 23231
- Mon–Fri9 am–5 pm
- Sat–Sun9 am–12 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23231
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- 2.5 Average Customer Rating
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I had a terrible experience . The general man customer service was very rude and distasteful from the second I walked in . He didn't let me view any documents he was flipping through so fast . I asked him how did my total get to $80 when my rental was $29.99 he said he didn't know or he couldn't show me .he also rigged it to say I drove 14 miles when I only went 2.9 miles down the street and 2.9 miles back. He was very shady and sneaky .I would never do buisness there . He also steals your deposit .Tiyeasha J.
I would never recommend this location to anybody they were not helpful out all they could barely understand what we were trying to communicate to them, and they could not communicate anything to us the were very rude we had to call my wife to call the 800 number to uhaul to get someone to helps us with the reservation because the two gentlemen at the location we picked the truck up could not figure out what they were suppose to do, then they were telling us that the place we were suppose to drop the truck off at when we were finished with our rental did not exist when our son asked them where we were suppose to take the truck off to then they told him to just pick a place and leave it there ( at this point our son started recording them and told them he was recording them they started helping us but still told us to just pick a place and take the truck anywhere ). It gets worse from there not sure if the trucks have to go thru a inspection or what but the truck we were given almost got us killed twice1. first off it was raining out and the wipers were terrible 2. We could not go over 55 because the whole truck would start shaking like it was going to fall apart , so basically it was like a nightmare 3. The brakes were so bad that we almost slammed into a car in front of us because we could not stop. It was like they ( or uhaul didn't care how safe we were as long as they got paid ) And you can check your records we have rented so many trucks from your company and have never had a problem, my wife called the 800 number to try to get assistance and the lady put her on hold then basically came back and said there was nothing she could do we would have to call another number in the morning. So I'm not sure if any of this matters to you that truck should be pulled off the road before it kills Somebody thank god it was none of us or we didn't kill anyone with the brakes not working if you would like I can upload the video we took of the gentleman telling us to just drop the truck at any location . All the way thru this rental we were met with unprofessional service and we were still charged almost 300.00 we went over the mileage because of this this is just bad service all the way around and the drop off location should be lite up a little betterJohn L.
This location accepts reservations and then refuses to give the keys to the vehicles. I had to contact customer service in order to gain access to the key lock box. It was a frustrating and unwelcoming experience.Taryn W.
The dealer left the truck sitting on his lot for days and did nothing about it. Never called uhaul. Never rent from uhaul again!!!!!Paul C.